The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes. When selecting the toolset for your organization it is important to remember that…
1001 words, last edited in the morning of 3rd Jun 2008
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Tags: ITIL Service Management Toolset,interpretation of ITIL,Service Desk Operator
