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ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…
137 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Most Recent and has been viewed 5310 times.
Tags: ITIL adoption,BankservAfrica, South Africa
iET Solutions
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multiple outsourced service providers. Download PDF: Swiss Railway SBB iET ITSM the missing link between IT service providers and SBB Informatik (420kb…
55 words, last edited in the afternoon of 1st Oct 2012
This article is from ITIL News - Most Recent and has been viewed 5551 times.
Tags: Swiss Railway,iET,ITSM,missing link,IT service providers,Informatik
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting…
154 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Most Recent and has been viewed 6678 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
656 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Most Recent and has been viewed 36211 times.
Tags: ITIL,Change Advisory Board,
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The ITSM Iron Triangle Book
IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…
585 words, last edited in the afternoon of 30th Jan 2012
This article is from ITIL News - Most Recent and has been viewed 6370 times.
Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine
ITIL assists to re-build Coffey organization
The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.   …
95 words, last edited in the morning of 23th Jan 2012
This article is from ITIL News - Most Recent and has been viewed 4874 times.
Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT
Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…
216 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Previously and has been viewed 10657 times.
Tags: Service Management Framework,Getting Started
ITIL increased adoption in US Department of Defense
WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices.   The ITIL…
119 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 13218 times.
Tags: ITIL,Information Technology Infrastructure Library,US Department of Defense
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Unicom Systems acquires ITIL vendor iET Solutions
UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…
62 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 18760 times.
Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management
ITIL: Ministry of Justice
UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…
161 words, last edited in the morning of 28th Oct 2011
This article is from ITIL News - Previously and has been viewed 5537 times.
Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices
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