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ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or…
159 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 7200 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment of…
114 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Previously and has been viewed 8571 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
We are often asked what is the difference between a Change and a Release...   A release is simply a large, complex change that may require a significant management into the production environment. ITIL defines a Change and Release as follows: Change: The addition,…
122 words, last edited in the morning of 3rd Dec 2012
This article is from ITIL News - Previously and has been viewed 8289 times.
Tags: ITIL Change and Release
ITIL Intermediate Service Operation (SO) and ITIL Intermediate Service Transition (ST) examinations will be available in Brazilian Portuguese from Monday 3rd December 2012.   ITIL Intermediate Service Offerings and Agreements (SOA), Planning, Protection and Optimization (PPO), Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) are…
55 words, last edited in the afternoon of 2nd Dec 2012
This article is from ITIL News - Previously and has been viewed 5565 times.
Tags: ITIL,translated examinations,Brazilian,Portuguese
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So you have the ITIL Certificate(s) and the ITIL Implementer 'T-shirt', but have you considered becoming an ITIL Author and adding an ITIL book to your trophies?   If the answer is yes then why not put yourself forward for consideration in becoming an author or…
247 words, last edited in the afternoon of 23th Nov 2012
This article is from ITIL News - Previously and has been viewed 5384 times.
Tags: ITIL Implementers,ITIL certificate,ITIL Author,Best Management Practice
ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…
136 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Previously and has been viewed 5585 times.
Tags: ITIL adoption,BankservAfrica, South Africa
iET Solutions
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multiple outsourced service providers. Download PDF: Swiss Railway SBB iET ITSM the missing link between IT service providers and SBB Informatik (420kb PDF) …
55 words, last edited in the afternoon of 1st Oct 2012
This article is from ITIL News - Previously and has been viewed 5809 times.
Tags: Swiss Railway,iET,ITSM,missing link,IT service providers,Informatik
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email…
152 words, last edited in the afternoon of 28th Mar 2012
This article is from ITIL News - Previously and has been viewed 7057 times.
Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
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ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 37699 times.
Tags: ITIL,Change Advisory Board,
The ITSM Iron Triangle Book
IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…
592 words, last edited in the afternoon of 30th Jan 2012
This article is from ITIL News - Previously and has been viewed 6613 times.
Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine
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