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Selling Information Security to the Board
The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security measures requires sales skills. Many information security professionals are scientific and technical specialists; and yet they need to get the message across to people…
195 words, last edited in the afternoon of 4th Oct 2016
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 4692 times.
Tags: Selling Information Security to the Board,Information Security
SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 2236 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
SIAM - A Fool and a Tool
It may appear to be stating the obvious but when considering a new or replacement Service Management tool it is paramount that as an organization you define your existing and/or future Service Operating model. The model should assist with understanding how the organization plans to operate and highlight expectations of…
400 words, last edited in the morning of 12th Sep 2016
This article is from ITIL News - Most Recent and has been viewed 1839 times.
Tags: Service Integration and Management,SIAM,Service Management
ISO20000 - how much does it cost ?
Starting any project can't go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be…
1165 words, last edited in the morning of 6th Sep 2016
This article is from Press Releases - ISO/IEC 20000 and has been viewed 1422 times.
Tags: ISO 20000,ISO 20000 implementation, ISO 9001,ISO 27001
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The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…
246 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 1894 times.
Tags: future of ITIL,retirement of ITIL
Capacity Management
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …
1812 words, last edited in the afternoon of 29th Nov 2013
This article is from Service Design - Capacity Management and has been viewed 17727 times.
Tags: ITIL,Capacity Management,improve maturity
Austrian Broadcasting company uses ITSM software
ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages around 80,000 data records…
1324 words, last edited in the afternoon of 18th Jun 2013
This article is from Press Releases - ITIL and has been viewed 16915 times.
Tags: Austrian Broadcasting company,Austrian Broadcasting Services,ITSM software,IT service management,ITIL
macro4 ITSM software update
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates   New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…
821 words, last edited in the afternoon of 19th Apr 2013
This article is from Press Releases - ITIL and has been viewed 29693 times.
Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software
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SIT13: Service Desk & IT Support Show: Exhibitor Show Highlights 2013
NB: This article has been archived, indicating it is either out of date or no longer relevant
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…
2401 words, last edited in the afternoon of 4th Apr 2013
This article is from Archive - Archived Articles and has been viewed 22391 times.
Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013
Establishing ITIL Major Incident process
Define   1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks.   2. Identify IT Service Continuity…
1375 words, last edited in the morning of 5th Mar 2013
This article is from Service Operation - Incident Management and has been viewed 36684 times.
Tags: ITIL,Major Incident,significant disruption
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