Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
What are the operational challenges Brazilian IT Service Managers face?
Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…
240 words, last edited in the evening of 10th Oct 2016
This article is from Publications - Overview and has been viewed 1176 times.
Tags: operational challenges,Brazilian,IT Service Managers
Selling Information Security to the Board
The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security measures requires sales skills. Many information security professionals are scientific and technical specialists; and yet they need to get the message across to people…
195 words, last edited in the afternoon of 4th Oct 2016
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 3817 times.
Tags: Selling Information Security to the Board,Information Security
SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 1754 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
SIAM - A Fool and a Tool
It may appear to be stating the obvious but when considering a new or replacement Service Management tool it is paramount that as an organization you define your existing and/or future Service Operating model. The model should assist with understanding how the organization plans to operate and highlight expectations of…
400 words, last edited in the morning of 12th Sep 2016
This article is from ITIL News - Most Recent and has been viewed 1414 times.
Tags: Service Integration and Management,SIAM,Service Management
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

ISO20000 - how much does it cost ?
Starting any project can't go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be…
1165 words, last edited in the morning of 6th Sep 2016
This article is from Press Releases - ISO/IEC 20000 and has been viewed 1115 times.
Tags: ISO 20000,ISO 20000 implementation, ISO 9001,ISO 27001
The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…
246 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 1442 times.
Tags: future of ITIL,retirement of ITIL
Capacity Management
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …
1812 words, last edited in the afternoon of 29th Nov 2013
This article is from Service Design - Capacity Management and has been viewed 17063 times.
Tags: ITIL,Capacity Management,improve maturity
Austrian Broadcasting company uses ITSM software
ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages around 80,000 data records…
1324 words, last edited in the afternoon of 18th Jun 2013
This article is from Press Releases - ITIL and has been viewed 16514 times.
Tags: Austrian Broadcasting company,Austrian Broadcasting Services,ITSM software,IT service management,ITIL
Looking for ITIL or IT Service Management video training ?
Instant access to over 40,000 online how-to video training titles (including ITIL Foundation and ITIL Intermediate)... click on the logo to have a look...
macro4 ITSM software update
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates   New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…
821 words, last edited in the afternoon of 19th Apr 2013
This article is from Press Releases - ITIL and has been viewed 29291 times.
Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software
SIT13: Service Desk & IT Support Show: Exhibitor Show Highlights 2013
NB: This article has been archived, indicating it is either out of date or no longer relevant
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…
2401 words, last edited in the afternoon of 4th Apr 2013
This article is from Archive - Archived Articles and has been viewed 22057 times.
Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...

Find ITIL Jobs