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ITIL and Prince2 in the delivery of a replacement Service Desk function
The following case study outlines the utilisation of both ITIL and Prince2 in the delivery of a replacement Service Desk function.   In addition the study mentions the merits of using the Service 'V' model.   As one might expect (but in a lot…
112 words, last edited in the afternoon of 25th Feb 2011
This article is from Case Studies - Case Studies 1 and has been viewed 8126 times.
Tags: ITIL and Prince2,Case Study
ITIL adopted at Disney
Perhaps the most renowned customer service and experience in the world, appealing to folk of any ages, Disney has adopted ITIL to add further value to the services it offers.   As you will read from the attached ITIL Case Study, Disney is not a small…
150 words, last edited in the morning of 24th Jan 2011
This article is from Case Studies - Case Studies 1 and has been viewed 19598 times.
Tags: ITIL,Disney,customer service,ITIL Case Study
As many of you are aware, the ITIL methodology provides a framework for organizations to implement Best Practice thus leading to efficiencies primarily within the IT and Business functions.   Companies are going into administration on a daily basis across all industry sectors and as the…
477 words, last edited in the afternoon of 19th Jan 2009
This article is from Case Studies - Case Studies 1 and has been viewed 6358 times.
Tags: Credit Crunch, how can ITIL Help,ITIL methodology,Best Practice,Service Management Assessment,ITIL processes
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At the time of the case study below I was a permanent employee of the Financial Services Company, hence the references to we (meaning IS Operations).   Financial Services Company - Potential Outsource of IT Operations   A) Scene   It was the early…
1323 words, last edited in the morning of 13th Jan 2009
This article is from Case Studies - Case Studies 1 and has been viewed 6924 times.
Tags: ITIL,Outsourcing Experience,SLA,ITIL purist
The London Ambulance Service and implementing ITIL
Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…
3924 words, last edited in the afternoon of 29th Jul 2008
This article is from Case Studies - Case Studies 1 and has been viewed 38061 times.
Tags: London Ambulance Service,implementing ITIL,Service Desk,Service Management,ITIL Foundation,ITIL processes,ITIL v3,ITIL Process Manager,ITIL
More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a ‘Program’. An example of such an implementation would be the introduction of ITIL…
409 words, last edited in the morning of 3rd Jun 2008
This article is from Case Studies - Case Studies 1 and has been viewed 9003 times.
Tags: ITIL implementation Guidance,ITIL Configuration, Change and Release Management,Project Managerm,Program Manager,Program Risks,Issues log,IT Director
ITIL Real Life Experiences
Author: Colin Mayers   The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution.  To that end I have produced both thoughts…
2284 words, last edited in the evening of 23th Mar 2007
This article is from Case Studies - Case Studies 1 and has been viewed 9515 times.
Tags: ITIL Managers,real life
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ITIL case study Cincinnatti Hospital
A Tailored IT Service Management Solution Enhances Quality of Patient Care   Cincinnati Children's Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children's is dedicated to transforming the way health care is delivered by providing care…
144 words, last edited in the evening of 23th Jan 2007
This article is from Case Studies - Case Studies 1 and has been viewed 11972 times.
Tags: ITIL Case study, Children’s Hospital, Medical Center

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