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SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 543 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
5 Key reasons why ITSM fails
Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: …
879 words, last edited in the morning of 7th Jun 2011
This article is from Management Tools - Advice and Guidance and has been viewed 10209 times.
Tags: Key Reasons,IT Service Management Initiatives,ITSM,
HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.   The Magic Quadrant Report focuses on…
831 words, last edited in the morning of 4th Feb 2011
This article is from Management Tools - Advice and Guidance and has been viewed 6722 times.
Tags: Axios Systems,IT Service Desk,Magic Quadrant
ITIL Compliant Toolsets
Unfortunately unless you are over approximately 6 years old Santa Claus does not exist.  The same is true for an ITIL compliant toolset that does not exist either (regardless of age!).   Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa…
367 words, last edited in the morning of 22th Dec 2010
This article is from Management Tools - Advice and Guidance and has been viewed 16223 times.
Tags: ITIL, Compliant toolsets, Santa Claus, Office of Government and Commerce, Service Management
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OGC Recomend Licensed Software Assessor
The Office of Government Commerce (OGC) strongly recommend that software tool vendors speak to aLicensed Software Assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met.   The OGC announcement continues:   Following the publication of…
278 words, last edited in the afternoon of 23th Aug 2010
This article is from Management Tools - Advice and Guidance and has been viewed 6342 times.
Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria
ITIL v3 Software Endorsement Scheme
The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with…
990 words, last edited in the morning of 13th Jul 2010
This article is from Management Tools - Advice and Guidance and has been viewed 10312 times.
Tags: ITIL v3,Software Endorsement Scheme,software tools,mandatory assessment criteria
Cloud-based SaaS Delivery Model ITIL Service Manag
Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT…
2412 words, last edited in the afternoon of 9th Jul 2010
This article is from Management Tools - Advice and Guidance and has been viewed 14254 times.
Tags: ITIL,Cloud-based,SaaS,Software as a Service,IT service management,delivery model,service management
ITIL Version 3 Software Endorsement Scheme
The ITIL V3 Software Endorsement Scheme enables software tool vendors to submit their ITIL based software tools for assessment by a Licensed Software Assessor. Successful assessments will permit the tool vendors to use the 'ITIL Swirl' logo accompanied by the words 'Process Compliant' and either 'Bronze', 'Silver' or 'Gold', which…
410 words, last edited in the morning of 27th Jul 2009
This article is from Management Tools - Advice and Guidance and has been viewed 7445 times.
Tags: ITIL Version 3,Software Endorsement Scheme,Licensed Software Assessor,ITIL Swirl,Process Compliant,ITIL based software tools,ITIL V3 Software tool vendors
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Techtarget Midmarket CIO
For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme…
197 words, last edited in the morning of 17th Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 7103 times.
Tags: ITIL tools, ITIL tools standard, endorsed by ITIL, aid buyers,Information Technology Infrastructure Library
ITIL Communications Configuration Management Servi
Communication is the bedrock for all successful organisations.  Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning.   Communication is two way, both 'top down' and 'bottom up'. …
363 words, last edited in the afternoon of 2nd Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 10770 times.
Tags: Communication, ITIL, Change Management, Project Management, Service Management
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