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A brief history of ITIL and how it has developed over the last twenty years or so can be found by clicking here.   ITIL has evolved through three iterations or versions and the current version is referred to as ITIL v3, this is simply because…
229 words, last edited in the morning of 28th Jul 2010
This article is from What is ITIL? - Overview and has been viewed 23279 times.
Tags: What is ITIL,ITIL v2,ITIL v3,ITIL v3 Qualification Scheme
ITIL History
End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the…
1075 words, last edited in the afternoon of 27th Jan 2007
This article is from What is ITIL? - ITIL History and has been viewed 12603 times.
Tags: ITIL v2, ITIL v3,Information Technology Infrastructure Library, ITIL, Examination Institute for Information Science, EXIN, ITIL examination, IT Service Management, ITIL Service Support, Office of Government Commerce, OGC, ITIL Service Delivery book, ITIL Practitioner courses
ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
This article is from What is ITIL? - Business Strategy and has been viewed 6561 times.
Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…
186 words, last edited in the afternoon of 18th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 5191 times.
Tags: ISO/IEC 20000,intellectual property,Service Management System
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Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 9419 times.
Tags: ITIL,cost of implementation
ITIL Awareness in the Organization
The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries.   Not everyone will be provided with ITIL training or…
165 words, last edited in the afternoon of 7th Jun 2011
This article is from What is ITIL? - Business Strategy and has been viewed 6028 times.
Tags: ITIL Awareness,ITIL training, ITIL education,ITIL Glossary of Terms and Acronyms,Continual Service Improvement,ITIL v3
Service Lifecycle ITIL Service Architect
The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications.   Having had the opportunity to engage with numerous multi-national organizations…
500 words, last edited in the morning of 29th Nov 2010
This article is from What is ITIL? - Business Strategy and has been viewed 21471 times.
Tags: ITIL,ITIL v3,IIL Service Architect
London Metropolitan Police Service implement ITIL v3
UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.   The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…
207 words, last edited in the morning of 24th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 5711 times.
Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information
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The ITIL Lifecycle Process Model
The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play.   To view the ITIL Lifecycle Process Model click here (opens in a new window).  
59 words, last edited in the morning of 20th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 9757 times.
Tags: ITIL Lifecycle Process Model,ITIL Core publications
Assistance with selling ITIL to the Board
If you are sitting scratching your head trying to pull together a proposal to support the introduction of ITIL into your organization then help is at hand. The Office of Government Commerce (OGC) the owners of ITIL have published a white paper that is entitled the 'Executive Briefing…
98 words, last edited in the morning of 14th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 13372 times.
Tags: selling ITIL,The Office of Government Commerce,OGC,Executive Briefing Benefits of ITIL
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