A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are following ITIL possibly version 2 and want to obtain an understanding of the scope of version 3.
ITILnews believe the download is an invaluable publication for the IT Service Management industry with regards raising the understanding of ITIL and specifically version 3.
itSMF_ITILV3_Intro_Overview (650kb PDF - opens in new window)
Let us have your comments or thoughts on the publication using the comments box below.
2010-09-14 by "ysr.dba0204"
Very good article.
2011-09-06 by "sathisslm01"
Thanks for the update. Its nice and easy to learn.
2015-12-09 by "robwendes"
Pretty neat document... and I work in an ITIL environment
(There are 3 comments awaiting publication).
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